Yes, it is possible.You can select your desired delivery date before placing your order.

If we receive your order until 14 o’clock, it will be shipped the same day. After 14 o’clock, we will ship it the next business day. If we receive your order on Friday evening, we will ship the next Monday if there is no public holiday. Shipping usually takes 1 to 3 business days, but this also depends on the conditions of the shipping company (there might be delays especially around New Year and Obon).

You can pay by creditcard, cash on delivery (via Yamato) and bank transfer (prepayment). If you chose cash on delivery, an additional cash on delivery commission has to be paid.
If you choose prepayment, your order will be placed after your payment was confirmed. Please acknowledge, that these orders will take some more time to arrive.

Credit cards that can be used are the following cards

There are various regulations when transporting meat, depending on the destination country. So currently we are not offering shipping to overseas.

Of course. Please contact us, after placing your order.

First of all, as soon as the item arrives, please confirm that it is the item and the amount that you ordered.We pay very close attention to quality, but if you feel that there is anything wrong with your order, please contact us within 2 days after delivery.
E-mail address: info@wholemeat.jp

Please note that we cannot accept returns, if the damage is self-imposed through wrong handling.

No. We are an online business and do not have a walk-in store.

Once we receive your order, we will send you an automatic order delivery email immediately. Also, we will send you an e-mail notifying you of the shipping date and the tracking number. If you did not receive those e-mails or if you have any other concerns, please do not hesitate to contact us by e-mail or phone.

Email: info@wholemeat.jp
Telephone: 03-6416-3103 (9:30 – 17:00, except holidays such as Saturdays, Sundays, holidays, New Year’s holidays)